Returns & Exchanges
Pangoo Return & Exchange Policy
We want you to love your Pangoo gear! If something isn’t quite right, we’ve got you covered.
Returns & Exchanges
- Free Exchanges: Swap for a different size or style within 14 days of receiving your order.
- Returns: Items may be returned for refund within 14 days of delivery. The cost of return shipping is the customer’s responsibility.
- Items must be unused, unwashed, and in original condition with tags attached.
- Refunds will be issued to the original payment method once the return is processed.
How to Start a Return or Exchange
- Email sara@pangooapparel.com with your order number and reason for return/exchange.
- If returning for refund, include tracking link/info of return shipment. If exchanging, we will provide instructions for shipping your item back.
- Once received, exchanges will be processed, and refunds issued within 7-10 business days.